Effective Date: 4th of January, 2025
At Laveni Creations, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, please review our Refund and Returns Policy to understand how we can assist you.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, in its original condition with original packaging.
- The return request must be initiated within 5 days of receiving your order.
- Certain items, such as custom-made items, are non-returnable.
2. How to Initiate a Return
To request a return, follow these steps:
- Contact our customer service team at info@lavenicreations.com or +91 9870160430 with your order number and reason for return.
- We will provide you with a return authorization and instructions on how to ship the item back to us.
3. Return Shipping
- Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of your return without tracking information.
4. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5 business days.
- Refunds will be issued to the original payment method used during purchase.
5. Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at info@lavenicreations.com or +91 9870160430.
6. Non-Returnable and Non-Refundable Items
The following items are not eligible for returns or refunds:
- Gift cards
- Downloadable software or digital products
- Items marked as “final sale”
7. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 5 days of delivery.
- Provide photos of the damage or defect and your order details.
- We will arrange for a replacement or refund, as applicable.
8. Late or Missing Refunds
If you haven’t received a refund after the stated processing time:
- Check your bank account or contact your credit card company, as processing times may vary.
- If you’ve done this and still have not received your refund, contact us at info@lavenicreations.com.
9. Contact Us
If you have questions about our Refund and Returns Policy, please reach out to us at:
Whatsapp: +91 9870160430
Email: info@lavenicreations.com